Communication is a process of exchanging information.
The information exchanged can be data, opinion, emotion, suggestion , order or feedback etc.
In the context of an organization communication is required to support directing and controlling
Steps involved in Communication process
- Sending (sender)
- message creation ( ideation)
- Encoding ( of message using language)
- transmitting ( using a medium)
- Receiver
- decoding
- Feedback
point out some important quality that make successful leadership.define the the concept of empathy
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